Frequently asked questions
Frequently asked questions

This section includes frequently asked questions (FAQs) about the Production Messaging API. In answers to questions, links often direct you to additional information contained in posts on the API Forum (https://apiforums.easylink.com/welcome).

Topics in this section include:

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Terminology
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“What are domains, switch types, and URLs”
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“What are job states and item states?”
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“What are completion time, posted time, and last attempt time?”
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General
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“How do I check job status after submitting a job?”
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“How many JobIDs per request can be included for JobDelivery Status or JobSummary?”
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“Can I push status to my own service?”
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“Can I get all sent JobIDs by user or between timestamps?”
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“Can I encrypt the password before calling the SOAP API?”
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“What is message content and how is it structured?”
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“Where can I find report status mapping information?”
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“Can I receive inbound faxes?”
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“Is there a Web service push available for delivery status?”
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“Why does the JobDeliveryStatus API return “No information available”?”
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“Is there a time limit for re-sending jobs?”
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“Can I choose a platform, such as MessageREACH or XDDS, to process a message?”
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“Does a phone number need to specify a country code?”
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Fax
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“Can 8.5 x 14 inch documents be delivered as faxes?”
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“Can I send multiple files in one fax submission?”
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“Can I customize fax cover sheets?”
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“Does Production Messaging accept large PDFs (over 1000 pages)?”
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“Can I customize the pilotline?”
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“Does DeliveryRetryPattern suppress attempts to retry failed fax transmissions?”
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“What are fax call detail records (CDR)?”
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“Can I fax more than one document at a time?”
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“Can the same document be sent to multiple fax numbers in a single call?”
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“Can font attributes be set for an outbound fax?”
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Email
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“Can the email subject vary for each email recipient?”
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“Do emails support multi-byte languages?”
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“Is there a limit to an email message job?”
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Voice
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“What is a voice job?”
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“What is text-to-speech (TTS) template?”
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“How do I create a TTS template?”
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“What is a voice script?”
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“Can several voice files be uploaded & played in sequence to generate a single message?”
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SMS
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“How can I retrieve a response to a SMS message?”

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